The Emergency Communication Center uses a computer assisted dispatch (CAD) system to deliver calls to Police, Fire and/or EMS. The CAD system allows the dispatcher to see the location of all calls for service and the status of all on-duty units at a glance.
The CAD system’s effectiveness is further enhanced by a number of interfaces:
One reduces call processing time by allowing a dispatcher to transfer information from the phone system directly into the CAD system upon the receipt of a 911 call
Another saves time by allowing automatic mutual aid requests or calls for service to be shared in real time with our Public Safety partners in surrounding jurisdictions
Alarm companies can send alarm calls directly into our CAD system which expedites the call by sometimes up to 3 minutes
The Emergency Communications Center uses a phone system that supports:
Non-emergency calls for service
Call processing for the hearing and speech impaired community
We are a part of a regional radio consortium which delivers radio interoperability to James City County, York County, Gloucester County, and the Cities of Williamsburg and Poquoson.