James City Service Authority

 
Directions

119 Tewning Road
Williamsburg, VA 23188


Link: James City Service Authority Page

Lobby & Window Hours
Monday - Friday
8 a.m. - 4 p.m.

Customer Service & Billing
Phone: 757-253-6800
Fax: 757-259-4115

Monday - Friday
8 a.m. - 4 p.m.

Emergencies
Phone: 757-229-7421

Emergency After Hours, 
Weekends, Holidays: 
757-566-0112

Engineering & Operations
Phone: 757-229-7421
Fax: 757-229-2463

Monday - Friday
7 a.m. - 3:30 p.m.


Directory
Administration - JCSA 

757-253-6800


Hours

Monday - Friday

8 a.m. - 4:00 p.m.
Staff
Name Title Email Phone Additional Phone
Howlett, Shannon Finance Specialist 757-259-4110  
Luton, Stephanie Assistant Manager 757-259-5406  
Nuss, Jared Senior GIS Analyst (JCSA) 757-259-4126  
Powell, Doug General Manager 757-259-4101  
Soovajian, Mandy Human Resource Analyst 757-259-5457  

Backflow & Cross Connection Control 
Directions

109 Tewning Road
Williamsburg, VA 23188

Williamsburg, VA 23185

757-259-5417



Monday - Friday
7 a.m. - 3:30 p.m.
Customer Service - JCSA 

119 Tewning Road
Williamsburg, VA 23188

Williamsburg, VA 23185

757-253-6800
Staff
Name Title Email Phone Additional Phone
Cook, Terri Customer Service Manager    

Emergencies 

757-229-7421


After Hours Emergency:
757-566-4911
Engineering (Wastewater) 

757-259-5452


Hours
Monday - Friday
7 a.m. - 3:30 p.m.
Engineering (Water) 

757-259-5453


Hours
Monday - Friday
7 a.m. - 3:30 p.m.
Staff
Name Title Email Phone Additional Phone
Youshock, Mike Chief Engineer - Water 757-259-5451  

Miss Utility 

811 or 800-552-7001

Link: Website
Operations 

757-229-7421


Hours
Monday - Friday
7 a.m. - 3:30 p.m.
Underground Utilities 

757-259-4097


Hours
Monday - Friday
7 a.m. - 3:30 p.m.
Warehouse 

757-259-4105


Hours
Monday - Friday
7 a.m. - 3:30 p.m.
Wastewater Maintenance 

757-259-4095


Hours
Monday - Friday
7 a.m. - 3:30 p.m.
Water Conservation 

757-259-5416
Water Production 

757-259-4095


Hours
Monday - Friday
7 a.m. - 3:30 p.m.