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How Are We Doing?


  1. 1. How to Make a Commendation or Complaint
  2. 2. Demographic Questions
  3. 3. Public Safety Questions
  4. 4. Community Perception Questions
  5. 5. Comments Section
  6. 6. Contact Information
  • How to Make a Commendation or Complaint

    1. If you wish to make a commendation or complaint about the actions of a Police Officer or about any aspect of the Police operations, please come by the Police Department located at 4600 Opportunity Way, and tell the front desk personnel that you would like to speak with someone about making a commendation or complaint about an officer or Police operations.

      Or, call the Police Department at 757-253-1800 and tell the person answering the phone that you would like to make a commendation or complaint regarding an officer or Police Department operations.

      You can also write your commendation or complaint out and mail it to:

      Chief of Police
      James City County Police Department
      PO Box 8784
      Williamsburg, VA 23187

      For Commendations, please write a detailed letter explaining the specific action or actions of the Officer or the Department which merit the Letter of Commendation. Your letter will be forwarded to the Chief of Police.

      A Police Supervisor will assist you in filling out a Notification of Citizen or Officer Complaint form. This form asks you to identify yourself and then give specific details about your complaint. Your complaint will then be investigated. You may be contacted and asked additional questions about your complaint.

      If it is going to take a long period of time to investigate your complaint, you will receive a letter telling you approximately when you may expect a reply. When your complaint has been investigated, the Chief of Police will review the investigation and send you a response advising you of the disposition regarding the complaint.
    2. Continue to the next page to fill out our online "How Are We Doing?" form. You will be assisting the James City County Police Department by providing useful information concerning our community and how service to our citizens can be enhanced. When completing this form, it is not necessary that you provide your name or address as anonymous submissions will be accepted. When completed, please press the Submit button, or if you prefer, print it out and mail it to us at PO Box 8784, Williamsburg, VA 23187.